Delivery Information
1. Warehouse Locations
(1) We have two main warehouses in the United States: one in California and the other in New Jersey. We'll choose the shipping warehouse based on inventory and your delivery address to ensure your order reaches you as quickly as possible.
(2) We also operate warehouses in Germany, China, and the United Kingdom. The UK and German warehouses primarily serve local customers, while the Chinese warehouse is used for handling urgent out-of-stock shipments.
2. Countries We Deliver To
We deliver to the United States, United Kingdom, Germany, France, Italy, Denmark, and Sweden. Your order will ship from the US, UK, German, or Chinese warehouse, depending on your location.
3. Shipping to APO/FPO and PO Box Addresses
We can ship to APO/FPO and other military addresses, as well as PO Boxes. When filling out APO/FPO address details:
(1) Recipient Name: For APO and FPO, you may include the recipient's military rank. For DPO, do not include the military rank.
(2) Address Line: Be sure to include the Unit and Box Number.
(3) City: Enter APO, FPO, or DPO.
(4) State: Select one of AA/AE/AP.
(5) State Codes: AA (Armed Forces Americas), AE (Armed Forces Europe), AP (Armed Forces Pacific).
4. Shipping Methods and Costs
We offer free shipping on all orders over $69. For other orders, please refer to the shipping details on our website. Shipping methods include USPS, UPS, YANWEN, and others, but at this time, we do not allow customers to choose a specific shipping carrier. Orders shipped via YANWEN will be handed off to USPS or ONTRAC for final delivery.
5. Order Processing Time
The processing time for your order can vary:
(1) If the item is in stock, it will ship within 24-48 hours on weekdays. Orders placed on weekends may ship the following Monday.
(2) If the item is out of stock or a pre-sale item, we may transfer it from our warehouse in China, which can take at least an additional week. If you need your order urgently, please contact customer service for an estimated delay.
(3) Please note that weekends and holidays are not considered business days by us or our shipping partners. Holidays, such as Christmas and Chinese New Year, may cause slight delays in delivery (typically 2-3 days). Customer service responses may also be slightly delayed during these times, but we'll get back to you as soon as possible.
6. Order Tracking
(1) Once your order has shipped, you'll receive an email with a tracking number and a link to track your package.
(2) You can also log into your account and find tracking information on the "Order Details" page.
(3) Additionally, you can visit the "Order Tracking" page on our website for more details.
7. Changing Your Delivery Address
(1) If you notice that your shipping address is incorrect, please contact our customer service ([email protected]) within 24 hours. We'll do our best to update the address before the order is shipped.
(2) Please note that we cannot change the shipping address once the order has been shipped. In that case, you may need to contact your local post office to redirect the package.
8. Is My Package Discreet?
Your privacy is our priority. All orders are shipped in plain packaging with no indication of the contents. The package will not display "Kmaka" or our logo. Only the necessary shipping information, such as addresses, will be visible. For more details on our discreet packaging, please visit our "Discreet Delivery" page.
9. What Happens If I'm Not Home When My Package Arrives?
(1) If you're not home when your package is delivered, the carrier will try to leave it in a safe location. If that’s not possible, you'll receive an email or a card in your mailbox with the next steps.
(2) If your package is taken to a local delivery office, it will be held for 10 days before being returned to us. Please bring the delivery notification (card, SMS, email, etc.) and a photo ID matching the delivery address when picking up your order in person.
(3) To avoid any issues, we recommend keeping an eye on your order's tracking status after it ships.